TTEC, a leading global customer experience solutions provider, has taken the work–from–home experience to the next level by revolutionizing the way people work remotely. The COVID-19 pandemic has forced many companies to rethink their work models for remote workers, and TTEC has taken the opportunity to define the way forward.
One aspect of TTEC’s approach is their onboarding process for new employees. They’ve taken what was traditionally a face-to-face process and adapted it to be done entirely through their proprietary digital platform. Through this platform, new hires can complete all the necessary paperwork, receive training, and connect with their team. This innovative process has not only reduced the time and cost of onboarding, it’s also enabled TTEC to expand their recruitment pool geographically. This has helped them hire highly qualified people from different parts of the country—and in some cases, the world.
Another way TTEC is leading the charge in remote work innovation is by providing their team members with all the tools they need to have a seamless remote work experience. TTEC makes sure that all their employees have high-speed internet access and provides equipment necessary for their job. They also provide their teams with tech support that’s available 24/7. With all the necessary tools at their disposal, employees can get their work done without any interruptions.
Furthermore, TTEC has developed a “virtual office” platform that’s specifically designed to mimic the traditional office environment. Via web camera, team members can see and communicate with their colleagues, supervisors, and even have group chats. Additionally, the platform allows team members to share documents and work on projects collaboratively. Thanks to this platform, remote workers feel less isolated, and communication between team members is much smoother.
TTEC’s commitment to remote work extends beyond their employees to clients as well. Thanks to the pandemic, many clients are now opting for remote work, and TTEC has risen to the occasion. They’ve been able to provide clients with uninterrupted access to their services by enabling their teams to work remotely. TTEC’s technology infrastructure, along with its innovative methodologies, has enabled them to provide clients with the same level of service they would receive under the traditional office setting.
In summary, TTEC has taken the work–from–home experience to the next level. By providing their employees with a comprehensive onboarding process, all the necessary tools to work remotely, a virtual office platform, and uninterrupted access to their services, TTEC is expanding the possibilities of remote work. They are leading the charge in work–from–home innovation, and their approach is one that many companies can learn a lot from.