Sitel’s work–from–home Program: Making Remote work a Reality
In this age of technological advancements, remote work is becoming increasingly popular. Many companies are adopting work–from–home programs to save on office space, reduce commute time and increase employee satisfaction. Sitel is one such company that has successfully implemented a work–from–home program for its employees.
Sitel is a global customer experience management company that provides contact center services to businesses. The company has a workforce of over 75,000 employees, operating in 27 countries. With a vast workforce and numerous locations, Sitel was faced with the challenge of managing its employees and ensuring they were productive and motivated. That’s when the company came up with the idea of implementing a work–from–home program.
Sitel’s work-At-home program was launched almost a decade ago and has been a success ever since. The program allows employees to work from home, giving them the flexibility to choose their working hours and enjoy a perfect work-life balance. The program is open to various departments, such as customer service, technical support and sales. With this program, Sitel has been able to attract a talented pool of remote workers who are skilled in customer service and other related fields.
The work–from–home program was introduced in response to the changing dynamics of the workplace. The concept of remote work was becoming increasingly popular, and Sitel recognized the potential benefits of embracing this shift. The program not only allowed Sitel to save on infrastructure costs, but it also helped the company to become more flexible and agile in its operations. This resulted in increased productivity, higher employee satisfaction, and a better work-life balance for its employees.
Under the program, Sitel provides its remote employees with the necessary tools and resources to ensure they are productive and comfortable working from home. These include laptops, desktops, headsets, and high-speed internet connections. The company’s IT support team is also available 24/7 to ensure that remote employees receive technical assistance whenever they need it.
Sitel’s work–from–home program has been a game-changer in the company’s operations. The program has allowed Sitel to expand its workforce without expanding its office space. It has also enabled the company to attract skilled remote workers who might not be able to commute to a physical office regularly. The program has also helped Sitel to retain its employees by providing them with a flexible work schedule and a better work-life balance.
In conclusion, Sitel’s work–from–home program has been a success and has set an example for other companies to emulate. The program has helped Sitel to become more flexible and agile in its operations, and has increased employee satisfaction and productivity. Sitel’s work–from–home program has made remote work a reality for its employees and has set a new standard for companies looking to adopt a remote workforce.