The demand for remote work has skyrocketed in recent years, and the COVID-19 pandemic has only accelerated this trend. Many companies have embraced remote work policies and are actively hiring remote employees, including customer service professionals.
Remote customer service jobs have become increasingly popular, offering individuals a flexible work-life balance while allowing them to provide excellent customer support from the comfort of their own homes. If you’re looking to join the ranks of remote customer service professionals, here is a list of top companies offering remote customer service positions in 2021.
1. Amazon: As one of the largest e-commerce companies globally, Amazon offers a wide range of remote customer service opportunities. from handling customer inquiries via phone, email, or chat to providing technical support, Amazon has various positions available for customer service professionals.
2. Apple: Known for its innovative products, Apple provides remote customer service positions that involve assisting customers with product inquiries, troubleshooting, and technical support. Apple offers comprehensive training and competitive benefits packages for its remote customer service employees.
3. American Express: As a global financial services company, American Express frequently hires remote customer service professionals to assist its customers with credit card inquiries, fraud detection, and general customer support. Working for American Express provides valuable experience in the financial services industry.
4. Airbnb: As the world’s largest accommodation-sharing platform, Airbnb offers remote customer service positions to help guests and hosts with various inquiries. Whether it’s booking assistance, resolving issues, or suggesting local recommendations, Airbnb’s remote customer service team plays a crucial role in ensuring a positive guest experience.
5. Hilton: The Hilton hotel chain has a long-standing reputation for excellent customer service. Hilton offers remote customer service positions where employees assist guests with reservations, cancellations, loyalty program inquiries, and other general customer support needs. Working for Hilton remotely provides an opportunity to be part of a renowned hospitality brand.
6. TTEC: As a global customer experience company, TTEC hires remote customer service professionals to work with various clients across industries, including technology, healthcare, and telecommunications. TTEC offers competitive wages, flexible schedules, and comprehensive training for its remote workforce.
7. Concentrix: Concentrix is a leading provider of customer engagement services, offering remote customer service positions to assist clients’ customers with product support, billing inquiries, and other service-related needs. Concentrix provides a variety of remote work options, including part-time and full-time positions.
8. Williams-Sonoma: Known for its high-quality kitchenware and home furnishings, Williams-Sonoma offers remote customer service positions to assist customers with product inquiries, orders, and returns. Williams-Sonoma provides training and ongoing support to ensure its remote employees excel in providing excellent customer service.
9. Liveops: Liveops is a virtual call center company that hires remote customer service agents to handle inbound customer calls for various clients. Liveops offers flexible schedules and the opportunity to work as an independent contractor, allowing individuals to choose their own working hours.
10. Salesforce: Salesforce, a leading customer relationship management company, offers remote customer service positions that involve assisting customers with software-related inquiries, troubleshooting, and general support needs. Working for Salesforce remotely provides exposure to cutting-edge technology and the opportunity to work with a diverse range of clients.
These are just a few of the top companies offering remote customer service positions in 2021. With the growing acceptance of remote work, the options for remote customer service jobs are continually expanding. Whether you’re looking for a part-time gig or a full-time career, remote customer service positions offer flexibility, competitive pay, and the opportunity to work with reputable companies from the comfort of your own home.